Return & Exchange Policy

We currently deliver across Pakistan.

Order Processing Time

Orders are processed within 1–3 business days after confirmation.
Orders placed on weekends or public holidays will be processed on the next working day.

Delivery Time

Once dispatched, orders are usually delivered within 3–5 business days, depending on your location and courier operations.

Shipping Charges

Applicable shipping charges, if any, are clearly displayed at checkout before order confirmation.

Order Tracking

Once your order is dispatched, you will receive tracking details via SMS or WhatsApp, allowing you to monitor the delivery status of your shipment.

Delays

While we strive to ensure timely delivery, Nauraya is not responsible for delays caused by courier services, weather conditions, public holidays, or other unforeseen circumstances beyond our control.